🔗 Post on Kitopi Blog
Description
As we approached new challenges that require smarter solutions, for Kitopi’s system observability in 2021, we decided to integrate with Dynatrace as our main solution. Our initial goal was to not only be able to use it for internal monitoring but also use the same idea of metrics, and alerting, to be able to track operational problems. Quite a brave notion, right? Well, we went beyond that - knowing the power the Davis engine provides - we wanted to use it to give us the reactive and proactive solutions for detecting operational issues as well. Issues such as problems with the internet in the kitchens, integration with ordering portals being down, or order rejections and cancellations that might suggest some of our ingredients are out of stock.